API commands and script examples

Commands from third-party chats to Planfix

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newMessage (POST)

Command to send a new message from a third-party chat to Planfix.

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Call parameters:

Name	Description	Data type/format	Note
cmd	type of operation, in this case newMessage	string
providerId	third-party system identifier	string	cannot contain the symbol "~"
channel	additional channel identifier on the third-party system side	string	not required, can be used as needed.
chatId	unique chat ID	string
planfix_token	Planfix key (token), specified in the integration settings	string
message	message content	string
title	message header	string	not required; if it exists, it's used to create task names
contactId	contact's unique identifier	string
contactName	contact's first name	string
contactLastName	contact's last name	string	not required
contactIco	contact's picture	string	not required
contactEmail	contact's email	string	not required
contactPhone	contact's phone number	string	not required
contactData	additional contact data	string	not required
attachments[name]	attachment (name)	string	not required, several allowed
attachments[url]	attachment (link)	string	not required, several allowed
isEcho	outgoing message	boolean	not required

Sample call:

POST https://test.planfix.ru/chat/api

cmd=newMessage
providerId=superchat
chatId=EFHASFN1239351
planfix_token=303cb962ac59075b964b07152d234b70
message=Hello, I have a question
contactId=57487124
contactName=Ivan
contactLastName=Ivanov
contactIco=https://superchat.io/avatars/183712.png
contactEmail=ivan@ivanov.com
contactPhone=79051234567
contactData=the gas boilers came as expected
attachments[name]=photo1.jpg
attachments[url]=https://superchat.io/files/5444.jpg
attachments[name]=photo2.jpg
attachments[url]=https://superchat.io/files/5445.jpg

Response options:

HTTP code	Body	Description
200		ОК
400	{ error: "Invalid parameters" }	Incorrect parameters passed
401	{ error: "Invalid token" }	Invalid key (token) passed

Commands from Planfix to third-party chats

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newMessage (POST)

Command for passing a new message from Planfix to a third-party chat.

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Call parameters:

Name	Description	Data type/format	Note
cmd	type of operation, in this case newMessage	string
providerId	third-party system identifier	string
chatId	unique chat ID	string
contactPhone	contact's phone number	string	not required
channel	additional channel identifier on the third-party system side	string	not required, can be used as needed
token	third-party chat key (token), specified in the integration settings	string
message	message content	string
userName	first name of employee who responded	string
userLastName	last name of employee who responded	string
userIco	profile picture of employee who responded	string
taskEmail	task email address in Planfix	string
attachments[name]	attachment (name)	string	необязательный, допускается несколько
attachments[url]	attachment (link)	string	необязательный, допускается несколько

Sample call:

POST https://domain/planfix_api.php

cmd=newMessage
providerId=superchat
chatId=EFHASFN1239351
token=202cb962ac59075b964b07152d234b70
message=Hello, how can I help you?
userName=Peter
userLastName=Peterson
userIco=https://account_name.planfix.com/?action=getuserpic&id=77
attachments[name]=file1.doc
attachments[url]=https://account_name.planfix.com/file/aadkapdoa5456454
attachments[name]=file2.doc
attachments[url]=https://account_name.planfix.com/file/aadkapdoa5456455

Response parameters:

Name	Description	Data type/format	Note
chatId	unique chat ID	string
contactId	contact's unique identifier	string

Response parameters:

HTTP код	Тело	Описание
200	{ chatId: "chatId", contactId: "contactId" }	ОК
400	{ error: "Invalid parameters" }	Переданы некорректные параметры
401	{ error: "Invalid token" }	Передан неверный ключ (token)

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• API для чатов
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