Translator
From Planfix
Planfix allows the integration of an AI translator, enabling you to communicate with colleagues from other countries and serve customers in their native language.
Application
- Expand the customer base- serving customers in their native language helps attract customers from different countries and promotes international business expansion.
- Multilingual support service- multilingual support sets your business apart, enhancing your reputation and attracting customers.
Advanced Features (with AI Translator)
- Auto-translation- the language is recognized in the customer's first message (you can be change it manually if necessary).
- Glossary- allows you to set up a dictionary of technical terms to ensure consistent terminology in communication as used in reference and marketing materials.
- Tone of communication- for each language, you can define how communication with customers should take place to take their cultural characteristics into account.
Setup
- Go to "Account management" - "Integrations" - "Translation" and activate Planfix AI.
- Once the translator is activated, configure it as follows:
- Specify which employees can use the translator.
- Activate automatic translation for messages from contacts, if needed.
- Add and configure language pairs if required. The configuration of language pairs is optional and is mainly used to fine-tune translations with glossaries or to adjust the response tone for AI prompts.
How it works
Take a look at a comment:
It is visually divided into two parts:
- The upper part is the message in the customer's language.
- The lower part is the automatic translation into the employee's language.
When an employee replies to a customer, they have a special button:
This simplifies the action algorithm for employees:
- Write a comment.
- Check the translation language if the communication is multilingual.
- Click on the "Translate" button and send the message.
After clicking the "Translate" button, the comment will look like this:
And this is what the employee's reply looks like in the comment feed:
Important! The customer only sees the top part of the comments with messages in their language.
Nuances
- Auto-translation only works for messages from contacts. If this mode is deactivated, messages are only translated when the employee clicks on the corresponding button:
- Auto-translation of contact messages works based on the communication language specified in the contact card.
- The communication language of the contact is automatically determined based on the text of the first comment.
- The translation is not performed if the communication language of the contact matches the expected translation language.
Important
- Integration with the translator is available from the "Business" plan onwards.