Chat API

API Overview

APIs let you link any of your chats or similar systems (communication threads with users) to Planfix

Integrating Planfix and third-party chats lets you do the following:

• receive messages from third-party systems in Planfix, as well as data about contacts from these systems, in real time;
• receive responses from Planfix in third-party systems, in real time.

The integration must be two-way. Planfix sends requests to the third-party system's specified entry points, while the third-party system sends other requests to Planfix's single entry point.

The exchange happens over HTTPS. Authorization is done through an address from Planfix or the third-party system, and the authorization key received when setting up the integration.