Chat API: Difference between revisions
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Integrating Planfix and third-party chats lets you do the following: | Integrating Planfix and third-party chats lets you do the following: | ||
*receive messages from third-party systems in Planfix, as well as data about contacts from these systems, in real time; | |||
*receive responses from Planfix in third-party systems, in real time. | |||
Revision as of 18:00, 22 June 2019
API Overview
APIs let you link any of your chats or similar systems (communication threads with users) to Planfix
Integrating Planfix and third-party chats lets you do the following:
- receive messages from third-party systems in Planfix, as well as data about contacts from these systems, in real time;
- receive responses from Planfix in third-party systems, in real time.
The integration must be two-way. Planfix sends requests to the third-party system's specified entry points, while the third-party system sends other requests to Planfix's single entry point.
The exchange happens over HTTPS. Authorization is done through an address from Planfix or the third-party system, and the authorization key received when setting up the integration.