Automatically analyze call recordings: Difference between revisions
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*Identify mentions of competitors | *Identify mentions of competitors | ||
*Generate data tags and a report with this data | *Generate data tags and a report with this data | ||
== How to set up == | |||
*Go to '''Account management — Planfix AI — Speech recognition''' | |||
*Enable '''Automatically transcribe call recordings''' | |||
*Then enable '''Automatically analyze call recordings''' | |||
Once activated, a default system data tag called '''Call analysis''' will be created, along with a related report. | |||
*Currently, the following field types are supported:'''Line''', '''Text''', and '''List of values'''. | |||
Revision as of 12:05, 27 May 2025
If this option is activated, Planfix AI automatically transcribes a call and analyses its content, highlighting key points. This allows you to quickly assess the outcome of a call without having to listen to the entire recording.
Use cases
Your team calls customers with a new offer, following a conversation script.
Planfix AI will:
- Detect whether the call was successful
- Recognizing the customer's interest in the delivery
- Identify mentions of competitors
- Generate data tags and a report with this data
How to set up
- Go to Account management — Planfix AI — Speech recognition
- Enable Automatically transcribe call recordings
- Then enable Automatically analyze call recordings
Once activated, a default system data tag called Call analysis will be created, along with a related report.
- Currently, the following field types are supported:Line, Text, and List of values.