{"id":468,"count":4,"description":"An online shop sells in several places at once: its own storefront, marketplaces, a messenger, a phone call. Every channel delivers orders in its own format, and the team still has to answer the customer, check the catalog, take the payment and hand the parcel to a courier \u2014 without retyping the same order twice.\n\nPosts under this tag are written for online shops and marketplace sellers: how to choose eCommerce software, how to connect a CRM to the storefront, how to collect orders from all sales channels in one queue and pass them on to delivery. Offline stores and chains are covered by the Retail tag<\/a>.","link":"https:\/\/planfix.com\/blog\/tag\/ecommerce\/","name":"eCommerce","slug":"ecommerce","taxonomy":"post_tag","meta":{"planfix_facet":"industry","planfix_hub":"","planfix_feature_url":"https:\/\/planfix.com\/industry-solutions\/ecommerce\/","planfix_help_url":"https:\/\/planfix.com\/help\/CRM:_Customer_Request_Management","planfix_help_title":"Ready-made CRM solution for customer orders","planfix_blurb":"Process orders from your online store and marketplaces in one system, with customer history, product catalogs and sales reports.","planfix_pillars":"9434,10282,10184"},"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t