360dialog

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360dialog is the official provider of WhatsApp Business API solutions. In order to connect Planfix and 360dialog to be able to receive and send WhatsApp messages, you'll need to follow a few steps in both services.

Setup

  • Go to Account Management — Integrations — Messengers:

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  • Select WhatsApp:

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  • Enable the integration:

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  • Add a phone number and a name for this channel:

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  • Set up the number and add the API key from 360dialog:

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API key in 360dialog

  • Open your 360dialog account and go to the WhatsApp Accounts section:

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  • Add your phone number:

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  • Generate an API key:

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  • Copy the key and add it to the API Key field in the integration settings:

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