Automatically transcribe voice messages
From Planfix
Planfix AI’s speech recognition feature automatically converts voice messages received in tasks or comments into text. The transcribed text is added to the original comment, making it easier to process information and improving communication speed.
Use cases
- A manager on the go records a voice message in the mobile app — Planfix transcribes it into text so that the task is not lost.
- A customer sends a voice comment on a task via Telegram — Planfix recognizes and transcribes the message automatically.
How it works
Voice messages are added to a task:
- via the Planfix mobile app — audio files attached to tasks or comments,
- via integrations with third-party services that transmit voice files,
- by manually attaching an audio file.
Planfix triggers automatic transcription when:
- The feature is activated in the account settings.
- the audio file format is supported (.mp3, .ogg, .wav, .mp4),
- the file size does not exceed 100 MB.
The transcription result is inserted in the same comment as the audio file. The text is visible to all task participants.
How to set up
- Go to Account management — Planfix AI — Speech recognition.
- Activate the Automatically transcribe voice messages option.
Limitations and notes
- The transcription is performed with a short delay:
- a 3-minute message is transcribed in ~10 seconds.
- a 10-minute recording takes ~30 seconds.
- a 1.5-hour interview is transcribed in ~1 minute
- The quality of the transcription depends on the speech clarity, the background noise, and the language.
- If needed, you can edit the transcribed text manually.